customer service

Avoiding the Price Trap: 3 Tips to Succeed as a Mission-Based Business

Avoiding the Price Trap: 3 Tips to Succeed as a Mission-Based Business

By Ben Fairfield / October 27, 2021 /

On this week’s episode of SUCCESS Line, I talk to Maria. Maria quit her job as a project manager two years ago to follow her dreams of starting her own business, a decision she actually made after picking up a copy of SUCCESS magazine.  Maria came on the show with two questions that I’m guessing…

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7 Customer Service Books to Help You Level Up Your Business

7 Customer Service Books to Help You Level Up Your Business

By Bryan Lindenberger / October 6, 2021 /

Client relations might mean taking traditional service calls, but it also means automated customer relationship management. Check out these 7 books to help you increase customer service.

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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

By Bryan Lindenberger / August 18, 2021 /

It’s not enough to be good. To compete, your customer service needs to always be better.

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What Makes Good Customer Service?

What Makes Good Customer Service?

By Bryan Lindenberger / August 13, 2021 /

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service Entrepreneurs and business leaders naturally respond with attempts to improve performance. Yet these initiatives are often top-down…

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4 Ways to Identify Your Ideal Client

4 Ways to Identify Your Ideal Client and Prime Your Business for Growth

By SUCCESS Staff / July 15, 2021 /

Scaling your business requires understanding the best-case client you want to work with.

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