I was just at JFK airport, and the place was packed. The weather was acting up and everyone seemed stressed out. I was standing at the gate, waiting to board, when the airline announced that my flight was canceled. It was obvious that the guy in front of me was not a happy camper—because the first words out of his mouth were, “Here we go again!”
That was it. That’s all it took. The spell had been cast. Let the curse begin.
Without ever realizing it, this guy opened the door to the negative zone. It opened the moment he shook his head and said those magic words. He was now vulnerable and defenseless.
That one statement and the negative resolve behind it might seem like no big deal. Who hasn’t expressed frustration in a situation like that? However, it is the one little pebble shift that leads to an avalanche of similar, more dangerous thoughts… and that’s exactly what happened next.
He took out his cellphone and proceeded to call some guy by the name of Jack. I don’t know who Jack was, but I sure felt sorry for him. (The following is very close to what spewed out of the angry guy’s mouth.)
“This is absolutely ridiculous! I just can’t depend on this airline anymore. In fact, I can’t depend on anyone anymore! Here I am waiting at the end of a long line and there’s only one agent at the counter. If they cared, they’d have more people trying to accommodate us. Why do I give them my business anyway? Now I’m going to lose the account because I’m going to be late. I’m probably wasting my time anyway.”
Seconds after hanging up the phone he turned to me and started complaining about the people who were in line to speak to the beleaguered gate agent. “Look at this guy! What an idiot. Doesn’t he know he should have his ID ready before he gets to the counter? No wonder this line isn’t moving. No one knows what the hell they’re doing!” He paused for a few breaths, looking around. He saw a little boy struggling with his mother. “I wish that kid would shut up. If parents can’t control their children, they shouldn’t bring them to the airport! Why is it that every time I’m in line somewhere I’m surrounded by idiots?”
This guy was falling fast into the dark hole of the negative zone. He was well on his way to believing that every aspect of his life was in total chaos, that things were stacked against him.
Have you ever felt that way? How do we stop the “woe-is-me” stories when bad stuff really is happening in our life? How do we keep ourselves from feeling victimized every time some situation in our life doesn’t turn out the way we want it to?
If at some point in his meltdown this guy became aware of what he was doing to compound a bad situation, if he were to acknowledge that his negativity was feeding upon itself or if he were to come to understand the consequences of remaining in that negative emotional state, he could have chosen to shift his way of thinking and create thoughts that would make him feel better. Anyone can make that choice.
Here’s what he could had said to himself instead: Wow, I have to calm down. I’m making this worse than what it really is. I have a meeting today. It’s important that I’m in the right frame of mind. I know from past experience that being upset won’t get me what I want. The cancellation is really out of my control. So is that kid who won’t shut up. The good news is that I was smart enough to get here early and I have enough time to catch another flight. That poor ticket agent is doing the best she can. When it’s my turn, I’ll do it with a smile and understanding. Not only does she need a break, but so do I. I can handle this.
Does that sound like the most unrealistic dialogue ever? Maybe. But just one of those thoughts could be enough to get the situation under control. This shift in thinking could very well have brought creative solutions to his current situation. Why? Because the more attempts you make to think positive thoughts, the more positive your reality will become. Even the slightest shift in thinking will give you a feeling of relief and start you on your way to a more productive day.
How do you get yourself out of the negative zone?
Steve Rizzo is the Attitude Adjuster. You can’t attend one of his keynote speeches and leave with the same attitude. He’s a personal development expert, comedian, motivational speaker, and best-selling author. It’s no surprise that he’s been inducted into the Speakers Hall of Fame, an honor bestowed upon on fewer than 250 speakers worldwide since 1977. You can find out more at www.steverizzo.com.