Stay Connected—To Our Children, Not the Internet!
On the subway the other day I saw a couple with a fussy baby. He was bored and wiggling and squawking, and his father held onto him while his mother tried to pull up a game on her phone. In the meantime the baby became interested in the lights flashing past the window. Rather than […]
Worried That You’re Boring Your Audience? Demand Interesting Questions!
During the Australian Open Tennis Championships in 2011, when she was ranked No. 1 in the world, Car
Why We Are Like Earworms, and What to Do About It.
Earworms are the songs you can’t get out of your head. They crawl in when you hear them, or when you
The Golden Rule of Presenting
I was giving a technology industry analyst some feedback on his presentation, and recommended that h
Salesman of the Year: Why Old School is Good Business
At the final sales meeting of their 2012 calendar year, a company CEO got up in front of his sales s
Difficult Conversation? Try It Again, This Time with Feeling
There’s an assertiveness technique that’s known by many names, but I know it as The Three F’s. The letters stand for Fact, Feeling and Future, and the technique is useful when you’re feeling too anxious to deal with someone about a subject that’s bothering you. Let’s say it’s the boss you need to deal with. […]
Self-Promoters Are the Devil. So How Do I Get Attention?
“Can I ask you about how to become more visible?” my coaching client asked me, when we were supposed
Take My Mantra, Please!
By the time my taxi reached the portico of the elegant colonial mansion where I’d be running an executive communication workshop with 40 international bankers, I’d chosen my mantra. I repeated it to myself as I bumped my drag bag up the broad front stairs. Inside the bag were 40 copies of my book on […]