When you think of upgrading your team’s abilities, what comes to mind first? Assigning them more educational courses to study? Maybe increasing feedback to improve their project performance? Far too often, business leaders think of upgrading their corporate ecosystem with hard skills—those that are quantifiable—instead of soft skills, such as empathy or active listening.  But focusing too much on hard skills may be the wrong approach. As we’ll see below, soft skills are one of the key markers of a team’s success. Some research suggests that as AI usage continues to become more ubiquitous across industries, soft skills will...