Frequently Asked Questions
Purchases and Ordering
If you need assistance with your login and password for SUCCESS Store orders and account access, please contact us directly at 1-877-243-8383 Monday-Friday 8am - 5pm (CST) or email contact@success.com.
You can access your downloads on your “My Account” page. If you need assistance with your login and password for SUCCESS Store orders, please contact us directly at 1-877-243-8383 Monday-Friday 8am - 5pm (CST) or contact@success.com.
Yes, our MP3s are in a standard format which will be readable by your mobile or tablet device. For Apple users, you may download the MP3 to your iTunes library and then sync to your Apple device, including iPhone, iPod and iPad. Please contact Apple Support if it is not showing in your iTunes library.
Please contact us directly at contact@success.com or call 1-877-243-8383 to speak to one of our SUCCESS Customer Service Representatives. Customer Service may be reached Monday-Friday: 8am - 5pm (CST).
ALL SALES OF CDs, DVDs, PRINT ITEMS, AND PERSONALIZED ITEMS ARE FINAL. The SUCCESS Store will accept returns or exchanges of other items within thirty (30) days of date of shipment. A fifteen percent (15%) restocking fee will apply. Purchaser is responsible for the cost of shipping for returned items. All items must be returned with original tags and packaging. Returns will be processed within 7-10 days of receipt. Please return your package to us at:
SUCCESS Store
Attention Direct Support
200 Swisher Road
Lake Dallas, Texas 75065
Shipping Methods
Orders placed Monday through Friday before 12pm Central Time will ship same business day. (Contingent upon product availability). Expedited shipments are delivered Monday through Friday ONLY. Overnight Orders placed by 12pm Central Time Friday will arrive on Monday. Please note, FedEx does not deliver to P.O. Boxes; only physical street addresses.
If your order is being shipped inside the United States, your options are:
Please note: Some services are not available in some locations.
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Postal Mail – for items less than 4lbs.
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FedEx Ground – for items greater than 4lbs.
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FedEx Two-Day delivery
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FedEx Home Delivery Tuesday through Saturday and can take 1-5 days (dependent on destination).
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FedEx Overnight delivery
If your order is being shipped outside the United States, your options are:
Please note: Some services are not available in some locations.
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FedEx International Mail
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FedEx International Economy
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FedEx International Priority
Many SUCCESS Products are available as digital downloads, which are delivered direct to your inbox with no shipping charges. This is a great option for International customers that may incur costly shipping fees.
Please allow 3-4 weeks for delivery. With any postal service, weather and customs may delay your order further. For faster delivery and no shipping charges, SUCCESS digital products, such as e-books and MP3s are a great option for International customers.
The recipient of shipments outside of North America will be responsible for paying duties and taxes upon receipt. Customs policies vary among countries, so please contact your local customs office for additional information.
Customs charges are applied due to international trading standards/requirements and are not solely implemented by SUCCESS shipping polices.
Please contact us directly at contact@success.com or call 1-877-243-8383 to speak to one of our SUCCESS Customer Service Representatives. Customer Service may be reached Monday-Friday: 8am - 5pm (CST).
Subscriptions
Please contact us directly at customerservice@success.com or call 1-800-570-6414 to inquire about missing or damaged issues. We will verify your account information and promptly send a replacement issue.
Online: Account Maintenance
Email: customerservice@success.com
Phone: (800) 570-6414
Please allow six to eight weeks for your first issue to arrive.
Back issues may be purchased from the year 2008 to present. SUCCESS magazine was under different ownership prior to 2008, so we do not have access to archives before that.
Email: customerservice@success.com
Phone: (800) 570-6414
Yes, we offer bulk pricing online. For larger orders, please call for pricing at 1-877-929-0439 or email us directly at customerservice@success.com.
SUCCESS Magazine App and Digital Edition
The digital edition is available at http://digital.success.com/. There, you may preview the magazine, or login to view and download the entire issue.
We are happy to assist you with your login and password for the SUCCESS digital edition. Please contact us directly at customerservice@success.com or call (800) 570-6414 to speak to one of our subscription service representatives.
Flip to page 32-33 in the digital edition of the magazine. Simply click on each speaker's photo to listen to their track from the CD. Alternatively, to download a zip file containing MP3s for the whole CD, click the "Download the Full CD" button in the right-hand portion of the page.
We include complimentary access to the digital edition free of charge for the duration of your print subscription. Your hard-copy magazines will still arrive in the mail, beginning 6-8 weeks after the date of purchase
Email: customerservice@success.com
Phone: (800) 570-6414
We are happy to assist you with your SUCCESS digital edition.
Email: digital@success.com
Phone: (877) 243-8383
The issues will refresh when either...
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If the app is closed completely, the next time it is re-opened
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If the app is not closed, within 12 hours
Yes, SUCCESS magazine offers an Android application, available in the Android Market. Just search for “Success magazine.”
Editiorial Inquiries
Please send books to:
SUCCESS magazine
Cecilia Meis
5800 Democracy Drive
Plano, TX 75024
Due to the high volume of books we receive, we cannot respond to every request. All submissions are considered.
Freelance writers may send detailed pitches to editor@success.com, along with clips from previously published work. Submissions specifically for SUCCESS.com should be sent to webeditor@success.com.
Due to the high volume of submissions we receive, we cannot respond to every request. Story ideas or pitches should be submitted to editor@success.com. Pitches specifically for SUCCESS.com should be sent to webeditor@success.com. Please paste information in the body of the email when possible. If you must attach documents, please keep file sizes to a minimum. All submissions are read and considered.
The earlier the better. The magazine works six months in advance of each issue, but often we plan up to a year ahead for seasonal features or events.
If you wish to quote several sentences from an article for personal or educational purposes, you may do so provided that you give credit to SUCCESS magazine, the article author and for online use, provide a link to the source article.
However, you may not quote more than that without written permission from SUCCESS and in some cases, payment to the author, who is the owner of its intellectual property. Please email webeditor@success.com with the name of the article, author and magazine issue for which you are requesting permission, and a brief description how and where you'll use the SUCCESS material.
You may not repost entire SUCCESS.com articles to your website or newsletter without copyright permission.
If you've been featured in the magazine and would like reproductions, you might consider purchasing reprints. Reprint service will enable you to purchase and customize print copies of individual articles, which may be used for individual or business media kits, press release campaigns and other promotional purposes. Average quantity for print reprints is 100. To find more information or to inquire about smaller print runs, please email editor@SUCCESS.com.
To have your comments considered for SUCCESS Letters to the Editor, please send an email to editor@success.com. Please include "Letters" in the subject line. Letters that include your full name and city, and mention specific articles or audio interviews are more likely to be published. If we choose to run your comments, we will contact you to let you know in what month your letter will appear and to confirm your permission.
