About This Book
Companies have never invested more in transformation—or wasted more on failed attempts.
Boston Consulting Group experts Julia Dhar, Kristy Ellmer and Philip Jameson argue that most transformation programs fail not because people resist change, but because leaders fundamentally misunderstand how people actually change. Drawing on decades of behavioral science research, executive interviews and their own experience leading large-scale transformations, How Change Really Works delivers seven principles for a human-centered approach—including "Get true agreement, not false alignment" and "Expect take up to be earned, not automatic"—followed by a practical five-phase execution guide packed with checklists and tools.
How Change Really Works is essential reading for leaders navigating market volatility, AI disruption and organizational complexity. It's the rare change management book that pairs rigorous science with hands-on guidance—equally useful whether you're launching a new initiative or rescuing a stalled one.