A study shows first impressions are often better than you think.
No one ever became a great leader without first becoming a great communicator.
First thing’s first: Stop making it about you.
Next time the stakes are highest, break down the barriers and bridge the gaps by telling a story.
Lock eyes to build rapport.
Determined to become a better person, our writer tracks down those he’s wronged to say he’s sorry.
And 4 elements of a disingenuous one