Jill Griffin

Jill Griffin is an independent public board director; internationally published, Harvard “Working Knowledge” author; and global thought leader on customer loyalty. Jill is passionate about bringing more diversity to the corporate board room, and since 2003, she has served as Board Director for Luby’s/Fuddruckers Restaurants. She is the author of Customer Loyalty, Customer Winback, Taming the Search-and-Switch Customer and Earn Your Seat on a Corporate Board.

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Lydia Sweatt is the web producer for SUCCESS.com. She recently earned a bachelor’s degree in journalism from the University of Texas at Arlington and is a Dallas native. She enjoys painting, a hefty taco and discovering new music.

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