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Neel Doshi

Neel Doshi
Neel Doshi is the co-founder of Vega Factor and co-author of Primed to Perform: How to Build the Highest Performing Cultures Through the Science of Total Motivation, published in October 2015 by Harper Business. Previously, Neel was a partner at McKinsey & Company, CTO and founding member of an award-winning tech startup, and employee of several mega-institutions. He studied engineering at MIT and received his MBA from Wharton. In his spare time, he's an avid yet mediocre woodworker and photographer.

Why You Hate Comcast Is the Reason You Love Netflix

By Neel Doshi | October 19, 2015

Sticking to a script is a tempting solution to our uncertain world. However, new research into the science of high performing cultures shows that, to be innovative, organizations should prioritize flexibility when things become less predictable. The lesson is no more evident than in customer service, which has gained a nightmarish reputation because of continued…