FAQ's (Frequently Asked Questions)

Ordering
Shipping Methods
General Questions about SUCCESS magazine
SUCCESS magazine - Digital Edition
SUCCESS magazine Mobile Apps
 

ORDERING

Where do I find the download I ordered?

You can access your downloads on your “My Account” page. Please note that these links will expire, so be sure to back up your downloaded material.

Will this MP3 work on my iTunes or iPod?

Yes, our MP3s are in a standard format which will be readable by your iTunes account and your iPod. Please contact Apple Support if it is not showing in your iTunes library.

Where can I seek permission to quote an article?

Please contact us directly at customerservice@success.com with your information. We will need to know your intended quote and where it will be published.

Do you have bulk pricing?

All bulk pricing is listed online or can be quoted by phone. For larger orders, please call for pricing at 1-877-929-0439 or email us directly at customerservice@success.com

Do you allow reseller accounts?

Yes, we do occasionally take resellers. Please contact us directly at customerservice@success.com for additional information.

What is your return policy?

You can return an item for up to 180 days after the order date. When returning product(s), we ask that you include a copy of the original Invoice and note your reason for return. Please tell us if you are requesting a refund or an exchange for another product. Once we have received your items, we will issue a refund or ship the exchanged product. Please return your package to us at:

SUCCESS Store
Attention Direct Support
200 Swisher Road
Lake Dallas, Texas 75065

SHIPPING METHODS

Same Day Shipping

Orders placed M-F before NOON (12pm) CST will ship same business day. (Contingent upon product availability).

Expedited shipments are delivered Monday through Friday ONLY. Overnight Orders placed by NOON Friday will arrive on MONDAY. Please note, FedEx does not deliver to P.O. Boxes; only physical street addresses.

Email Confirmation

We will confirm receipt and shipment of your order via email so that you can track the progress.

Need Assistance On An Order?

Please contact us to submit your question to one of our Customer Service Representatives.

Benefits To Ordering Online

• Convenient Access 24 hours a day, 7 days a week
• New Updates! Be first to get the latest information on the newest tools
• Email Confirmation on the status of your order
• Order History View your previously placed orders online
• Product Information. Print and access complete product information online

What shipping methods do I have to choose from?

If your order is being shipped inside the United States, your options are:
Please note: Some services are not available in some locations.

• Postal Mail - for items less than 4lbs.
• FedEx Ground – for items greater than 4lbs.
• FedEx Two-Day delivery
• FedEx Home Delivery is delivered Tuesday through Saturday and can take 1-5 days (dependent on destination). The delivery time does not including processing and shipping time.(Please keep in mind FedEx Holidays)
• FedEx Overnight delivery

If your order is being shipped outside the United States, your options are:
Please note: Some services are not available in some locations.

• FedEx International Mail
• FedEx International Economy
• FedEx International Priority

What is FedEx International Mail?

FedEx International Mail is a service that FedEx provides to ship internationally using the local postal service.

How does FedEx International Mail work?

A FedEx courier will pick up your order and take it to a FedEx mail sorting facility. The postal agency sorts, stamps and transports your mail directly to the appropriate foreign postal authorities. The foreign postal authorities deliver your mail.

How long does FedEx International Mail take for delivery?

Please allow 3-4 weeks for delivery. With any postal service, weather and customs may delay your order further. Use FedEx International Mail to send materials that are less time sensitive than those you would ship using FedEx shipping services.

Will I receive tracking information if I ship with FedEx International Mail?

No, since your order will be shipped via the postal service, there will not be any tracking information.

GENERAL QUESTIONS ABOUT SUCCESS MAGAZINE

How do I make changes or payments on my subscription?

Online: Account Maintenance
Email: customerservice@success.com
Phone: (800) 570-6414
Mail: SUCCESS magazine
P.O. Box 292144
Kettering, OH 45429

How do I contact customer service with a question or issue regarding my subscription?

Email:customerservice@success.com
Phone: (800) 570-6414

How can I order back issues or article reprints of SUCCESS magazine?

Email: contact@success.com
Phone: (940) 497-9264

Does SUCCESS accept freelance submissions?

Yes. However, due to the high volume of submissions we receive, we cannot respond to every request. Story ideas or pitches should be submitted in writing to editor@success.com. Please paste information in the body of the email when possible. If you must attach documents, please keep file sizes to a minimum. Include "freelance" in the subject line. Freelance submissions accompanied by published clips and documented writing experience are preferred. All submissions are considered.

What is the necessary lead time for story ideas?

The earlier the better. The magazine works six months in advance of each issue, but often we plan up to a year ahead for seasonal features or events.

How do I submit a book for possible review or consideration?

Please send books to:

Mary Vinnedge
Managing Editor
SUCCESS magazine
200 Swisher Road
Lake Dallas, TX 75065

Due to the high volume of books we receive, we cannot respond to every request. All submissions are considered.

How do I get published on SUCCESS.com?

Story ideas or pitches should be submitted in writing to editor@success.com. Due to the high volume of submissions we receive, we cannot respond to every request. Please put "SUCCESS online" in the subject line and paste information into the body of the email if possible. If you must attached documents, please keep the file size to a minimum. Submissions accompanied by published clips and documented writing experience are preferred. All submissions are considered.

Where can I submit my letter to the editor?

To have your comments considered for SUCCESS Letters to the Editor, please send an email to editor@success.com. Please include "Letters" in the subject line. Letters that include your full name and city, and mention specific articles or audio interviews are more likely to be published. Don't like something? Tell us! We welcome candid feedback from our readers. If we choose to run your comments, we will contact you to let you know in what month your letter will appear and to confirm your permission.

How can I get a media kit for SUCCESS?

You can visit our advertising page to obtain a SUCCESS media kit.

SUCCESS Magazine Digital Edition

How do I download the audio from each issue?

Flip to page 32-33 in the digital edition of the magazine. Simply click on each speaker's photo to listen to their track from the CD. Alternatively, to download a zip file containing MP3s for the whole CD, click the "Download the Full CD" button in the right-hand portion of the page.

I am a print subscriber. Will I still receive the print/hard copy every month?

We include complimentary access to the digital edition free of charge for the duration of your hard-copy print subscription. Your hard-copy magazines will still arrive in the mail, beginning 6-8 weeks after the date of purchase.

Where are the rest of the back issues?

We are working on an archive but there is no release date planned as of yet.

Imirus says they no longer offer Success Magazine. What happened?

Success Magazine no longer uses the Imirus system to provide magazines, but has an improved digital edition that will always be available at http://digital.success.com/.

How do I change the email address attached to my subscription?

Email: customerservice@success.com
Phone: (800) 570-6414

The site says "This site no longer hosts Success Magazine digital content." What happened?

Please go to http://digital.success.com/login to log in, or http://digital.success.com to view the public preview edition

The magazine reader will not load on my computer.

Email: digital@success.com
Phone: (877) 243-8383

How do I access the MP3 files for the monthly audio CD?

Log in to the digital edition and flip to the Bonus Audio Downloads page in the magazine. It is usually around page 32 but occasionally moves to a different spot. Click on each person’s photo to download their corresponding MP3.

SUCCESS MAGAZINE Mobile Apps Questions

Is there an IPad application?

SUCCESS Magazine HD

Is there an iPhone application?

SUCCESS Magazine

Why hasn't the new issue appeared on my iPad or iPhone?

The issues will refresh when either...

1. If the app is closed completely, the next time it is re-opened
2. If the app is not closed, within 12 hours

To close an App completely without opening it:

1. Double tap the home button and all Apps running will appear at the bottom of the iPad.
2. Hold down the app for a few seconds until a red dash appears next to the app.
3. Click on the red dash next to both the app and the newsstand app and both will now close.
4. Once you go back into Newsstand from the home page and open the app again you will have your new issue

As stated above if you do not close out and re-open the app the app will automatically update with the new issue within 12hrs.

Is there an Android application?

Yes, SUCCESS magazine offers an Android application, available in the Android Market. Just search for “Success magazine.”

The Android application is terrible, does not work correctly, etc.

SUCCESS magazine’s application for the Android platform is a work in progress. Unfortunately, due to the nature of the Android platform and all the various devices it runs on, the app will not work the same on every tablet, mobile phone, or other Android device. We will take these issues into account and will attempt to correct.